How do I return an item?
Original sales receipt must accompany returns.
We accept returns for exchange or store credit 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
-without showing signs of wear, use or damage in any way. The free reusable drain plug must accompany the mold (if not a slot drain mold)
-within 7 calendar days of the delivery date (after 7 days no returns are allowed)
-must not be a special order or a custom order
-unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.
Store credit is contingent upon inspection of item(s) once we receive it.
There is a 35% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be credited.
Customer is responsible for all shipping costs if seller is not at fault.